Return Policy
At Alba Fasshon, we strive to provide a seamless shopping experience. To ensure fairness and maintain the quality of our products, we have outlined our return and exchange policy below.
Eligibility for Returns
We accept returns only in the following cases:
- Damaged or Defective Products:
If the product is damaged, defective, or different from the description at the time of delivery. - Wrong Product Delivered:
In case you receive an incorrect product, you may return it for a replacement or refund. - Item Missing from Package:
If any item listed in your order is missing, and it is verified with an unboxing video, you may request a replacement. - Mismatch in Size or Color:
If the product’s size or color differs from your order due to a manufacturing or dispatch error.
Conditions for Returns
To process your return request, the following conditions must be met:
- The product must be unused, unwashed, and in its original condition with all tags and packaging intact.
- The return request must be initiated within 7 days of delivery.
- A clear video of unboxing the package is mandatory to validate claims of damage, defects, or missing items.
Non-Returnable Items
The following items are not eligible for return or refund:
- Products purchased on sale, clearance, or during special promotions.
- Customized or altered items.
- Items marked as “non-returnable” on the product page.
Return Process
- Contact Us: Email us at [insert email] or use our [contact form link] with your order details and the unboxing video.
- Approval: Once reviewed and approved, you will receive a return authorization.
- Shipping: Pack the product securely and send it to the return address shared in our approval email.
Return Policy
Refunds will only be processed under the following conditions:
- The product is confirmed to be defective, damaged, or incorrect upon return inspection.
- Refunds will be initiated within 7-10 business days after approval and issued to the original payment method.
Important Notes
- Unboxing Video Requirement: Claims for damage, defects, or missing items without an unboxing video will not be accepted.
- Alba Fasshon reserves the right to reject returns if the product does not meet the stated return conditions.
Contact Us
For questions or assistance, please reach out to us:
- Email: help@albafasshon.com
- Phone / Whatsapp: +91 94050 26686
- Hours: 10AM – 8PM